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Terms & Conditions

Effective Date: September 7, 2024

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Welcome to PsychSeva. By using our platform, you agree to follow these Terms & Conditions that govern your access to our therapy, psychiatric, and mental health services. Please read carefully before booking a session.

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1. Eligibility & Confidentiality

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a. Who Can Use Our Services?

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  • You must be 18 years or older to book a session.

  • If under 18, parental/guardian consent is required.

  • Therapy is not a substitute for medical treatment or emergency care.

 

b. Confidentiality & Privacy

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  • All client details and session content remain strictly confidential.

  • PsychSeva follows legal and ethical confidentiality rules, meaning we will not share your information unless:

    • You are at risk of self-harm or harming others.

    • There is a legal requirement to disclose information.

 

2. Booking & Payment Policy

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a. Booking Sessions

  • Sessions must be booked at least 12 hours in advance.

  • No last-minute walk-ins or emergency support is provided.

  • Bookings are confirmed only after full payment.

b. Payment Terms

  • Payments must be made online via UPI, Net Banking, Debit/Credit Cards through Razorpay & Cashfree.

  • No direct payments to therapists are allowed.

  • Subscription payments are non-refundable once processed.

 

3. Rescheduling & Cancellation Policy

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a. Rescheduling

  • Clients can reschedule a session up to 6 hours before the appointment.

  • Less than 6 hours? The session is forfeited with no refund.

  • Therapists must provide 12-hour notice if rescheduling.

b. Cancellations & Refunds

  • 24+ hours before session: 50% refund.

  • Less than 24 hours: No refund.

  • No-show (10+ minutes late): Session marked as completed, no refund.

 

4. Client Responsibilities

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  • Clients must be in a quiet, private space during online therapy.

  • Therapy is not a crisis intervention service—if you need immediate help, contact emergency services.

  • Clients must not request personal favors or direct contact with therapists outside PsychSeva.

 

5. Right to Disconnect

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  • Therapists may end a session early if a client engages in:

    • Inappropriate behavior (harassment, abusive language).

    • Explicit content or violations of professional boundaries.

  • Any serious misconduct will result in account suspension.

 

6. Platform Compliance & Anti-Solicitation

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  • Clients must not request or engage in therapy outside PsychSeva.

  • Any therapist requesting direct payments must be reported immediately.

  • Sessions are not recorded, but therapists submit session logs for quality tracking.

 

7. Disclaimer & Liability

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  • PsychSeva provides a digital platform for therapy, but we do not guarantee specific results.

  • We are not responsible for any advice given by therapists.

  • We are not liable for emotional, psychological, or financial impact resulting from sessions.

 

8. Dispute Resolution

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  • Any issues must be reported to psycheseva@gmail.com within 48 hours of the session.

  • Disputes will be reviewed based on session logs, feedback, and reports.

 

9. Changes to Terms & Conditions

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  • PsychSeva may update these terms as needed.

  • Any changes will be notified via email or website updates.

 

10. Contact Us

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📧 Email: psychologistseva@gmail.com
📞 Phone: +91-9315648243

(Monday–Saturday, 9 AM to 6 PM)

By using PsychSeva, you confirm that you understand and agree to these Terms & Conditions.

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