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Privacy Policy

Effective Date: September 7, 2024

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At PsychSeva, your privacy and data security are our top priorities. We are committed to handling your personal and health information with the highest level of confidentiality, security, and transparency. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect your data. By using our website and services, you agree to the terms outlined in this policy.

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1. Information We Collect

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To provide you with high-quality mental health services, we collect the following types of information:

a. Personal Information

  • Full Name (used for account creation and therapist matching).

  • Contact Details (phone number and email for appointment confirmations and updates).

  • Age & Location (to match you with relevant therapists and ensure compliance with legal regulations).

b. Health-Related Information

  • Your mental health concerns (shared voluntarily when booking a session).

  • Therapist session records (only stored for internal quality checks and legal compliance, with strict access control).

c. Payment & Transaction Data

  • Billing details (for secure payment processing through third-party gateways like Razorpay and Cashfree).

  • Transaction history (for refund processing and invoicing).

d. Usage & Technical Data

  • Browsing activity on our website (to improve user experience).

  • IP Address & Device Information (to ensure security and detect fraud).

 

2. How We Use Your Information

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We only use your information to enhance your experience and provide mental health support effectively. Specifically, we use it for:

a. Service Delivery & Session Management

  • Booking, scheduling, and managing therapy sessions.

  • Connecting you with qualified psychologists and psychiatrists.

b. Payment Processing & Subscription Management

  • Securely handling payments for therapy sessions and subscriptions.

  • Processing refunds when applicable.

c. Improving Our Platform & Services

  • Enhancing website functionality based on user feedback.

  • Tracking service usage trends to offer better support.

d. Compliance & Legal Obligations

  • Ensuring adherence to mental health service regulations.

  • Responding to legal requests, such as in cases of harm to self or others.

 

3. Confidentiality & Data Protection

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We take data security and confidentiality very seriously. Here’s how we keep your information safe:

a. Secure Data Storage

  • All data is stored on encrypted servers with restricted access.

  • Sensitive information (like session details) is protected using industry-standard security protocols.

b. Strict Confidentiality Policies

  • We never share your therapy session details with third parties unless legally required.

  • Psychologists and psychiatrists on our platform follow strict confidentiality agreements.

c. Legal Exceptions for Data Sharing

We only disclose client information in extreme situations, such as:

  • If there is an immediate risk of self-harm or harm to others.

  • If disclosure is required by a court order or legal request.

 

4. Third-Party Services & Data Sharing

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To operate smoothly, we rely on certain third-party services. However, your personal data is never sold or shared for advertising purposes.

a. Payment Processing

  • Payments are handled securely through Razorpay and Cashfree.

  • We do not store your credit/debit card details—transactions are encrypted.

b. Communication Services

  • Emails and messages related to your session confirmations are sent through secure platforms.

c. Website Analytics

  • We use anonymized data to improve website performance and user experience.

 

5. Your Rights Over Your Data

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We respect your right to control your personal information. You have the following options:

a. Access & Correction

  • You may request a copy of the data we have about you.

  • You can update incorrect or outdated details anytime.

b. Account & Data Deletion

  • You can request account deletion by contacting our support team.

  • Note: Some records (such as past invoices) may be retained for legal compliance.

 

6. Changes to This Privacy Policy

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We may update this Privacy Policy to reflect legal changes or improvements to our services. If we make significant updates, we will notify users via email or a notice on our website. The latest version of this policy will always be available on our website.

 

7. Contact Us

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If you have any questions about this Privacy Policy or how your data is handled, you can reach us at:

📧 Email: psychologistseva@gmail.com
📞 Phone: +91-9315648243

(Monday–Saturday, 9 AM to 6 PM)

We are committed to protecting your privacy and ensuring that your mental health journey remains safe and confidential.

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